Terms and Conditions


References to “we”, “us” or “our” throughout www.esteemmanchester.com (“the Website”) are to Esteem – No Pause limited. The use of the Website and the purchase of any products (“Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions from time to time without notice to you.

There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the Website. Access to the Website may be suspended, restricted or terminated at any time.

Products supplied from the Website are supplied by Esteem – No Pause Limited, a company registered in England and Wales whose company registration number is 09657228 and VAT number is 238290889 whose registered office address is at 9 Gower Road, Heaton Chapel, Stockport, SK4 2QY.

Your submission of an order represents an offer to purchase the Products indicated by you and it is not binding on us until your order has been delivered and signed for. All advertisements and communications made by Esteem – No Pause up until your order is delivered and signed for are invitations to treat only and are not offers. This means that if Products are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Agent Provocateur shall not be obliged to sell you those products and hold the rights to cancel and withdraw orders once placed.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for: 1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 2. any loss of goodwill or reputation; or 3. any loss which was not brought to the attention of Esteem – No Pause at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Esteem – No Pause; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.

From time to time we may issue promotional discount codes to individuals or groups of people.

Each code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:

– They are not valid in conjunction with any other offer, discount, promotion or on sale items.

– They cannot be used to purchase online gift vouchers

– They are only available for your sole use and will not be valid if passed on to third parties

– Discounts are not transferable and cannot be redeemed by Esteem – No Pause staff and family

– Esteem – No Pause reserve the right to withdraw or alter any promotion at any time at their discretion without prior notification.

To claim your discount you should enter the code in the promotional box when you checkout at www.esteemmanchester.com.

In the instance that you find a code is not working on the website don’t worry, please call our Customer Services team on +44(0) 794 128 6710, or email: hello@esteemmanchester.com as our friendly advisors will be able to help you.

From time to time we run various prize draws and competitions and encourage you to take part as there are always fantastic prizes on offer.

Each prize draw or competition will have its own specific terms, for example when it starts and ends, and what you need to do to enter. However, general terms for entering prize draws and competitions include:

– There is no cash alternative to the prize.

– All winners will be chosen from at random from all the entries received.

– The judges’ decision is final and no correspondence will be entered into.

– The winners will be notified within 28 days of the draw or competition closing by email, phone or post.

– Winners must respond to us within 7 days confirming acceptance of the prize. If no response is received within 7 days, we reserve the right to choose an alternative winner and contact them.

– Details of the prize winner will be available upon written request.

– The prize draw or competition is not open to anyone associated with Esteem – No Pause.

– Entrants must be at least 18 years of age and proof of age will be required before the prize is dispatched.

– No responsibility can be accepted for entries which are not properly received due to communications beyond our control.

– Promoter: Esteem – No Pause, 9 Gower Road, Heaton Chapel, Stockport, SK4 2QY.

During sale periods, sale items are available online at www.esteemmanchester.com Discounts on selected lines only. While stocks last.

Esteem – No Pause reserves the right to withdraw or alter the details of this offer at any time. Due to the nature of sale, prices are subject to change as the sale continues and as stock becomes more limited.

We are unfortunately unable to offer to refund the price difference should you have ordered before the prices were reduced further. If your sizes are still available you are welcome to place a new order with the current pricing and return the original order for a refund.

We would like to use your details, plus details on what you buy from our Website, to:

  • – Understand our customers’ shopping habits to improve our service.
  • – Unless you indicate otherwise, contact you with offers and information about products and services of interest to you.
  • – We may also use and share information relating to groups of customers, without identifying individuals to learn more about customer behaviour and find ways of enhancing our service.

Except as required by law, or in accordance with these Terms and Conditions, your personal information will not be passed to any other persons without your permission.

We hope you love your purchase or gift and are completely happy with it. If not, please take note of our returns policy below to avoid any possible disappointment.

Goods returned because of wrong size or choice will not be refunded. However, we are willing to exchange unworn/unused goods when returned to Esteem – No Pause in perfect condition with the receipt and tags attached within 28 days of purchase. This policy conforms to the sales of goods act of 1979 (as amended in 1994).

We reserve the right to return faulty goods to the manufacturer for examination before a refund is given. We do not offer refunds. Proof of purchase is required.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England.

This provision does not affect your statutory rights.

Esteem – No Pause Limited, a company registered in England and Wales whose company registration number is 09657228 and VAT number is 238290889 whose registered office address is at 9 Gower Road, Heaton Chapel, Stockport, SK4 2QY.